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The Professional edition offers more advanced features along with the basic help desk . It includes integrated Asset Management, Purchase Management, Contracts Management along with Helpdesk(Standard Edition Features). The Asset management also comes with Software compliance & license tracking, Product Catalog, NMS integration, Asset Reports etc. This will help you keep track of information pertaining to all the assets and relate each request to specific assets. This added insight on each requests can help you solve the issues much faster.

• Asset Management - Automatically discover, Track and manage IT assets across your entire organization and get accurate hardware and software inventory information across Windows/Linux.
• Software License Management - Track software usage, license violations and ensure compliance. Minimize software costs by knowing exactly what you have and what you need.
• Purchase Management - Track and Manage your IT purchases, Generate Pos and automatically create assets from POs.
• Contract Management - Track all your support/maintenance contracts and lease agreements using Service Desk Plus and get alerted when contracts are due for expiry.
• Product Catalog - Create and manage a comprehensive list of all the assets and product types that your organization owns and how many you have in each type.
• NMS(OpManager) Integration - Service Desk Plus tightly integrates with OpManager, network monitoring software and can automatically create tickets whenever a network fault is detected.
• Asset & Inventory Reports - Create your own custom reports or view the ready made asset reports based on Product type, acquisition date, requester, unassigned assets by product type, assets not in contract, Assets from Vendors, OS count by Domain, Workstations by Manufacturers, Model count by network and oth