containing most valuable informations

The Enterprise edition is a completely ITIL ready Helpdesk and it also includes both the Professional Edition and the Standard Edition features. This includes Incident management, Problem management, Change management & Configuration management database(CMDB). The best fit for those who wants a completely ITIL ready Helpdesk at a reasonable price.

• Incident Management - Restore normal services as soon as possible with workarounds or solutions to make sure that it does not affect business.
• Problem Management - Find the root cause of incidents and reduce the impact on business. Problem Management is a proactive approach that prevents recurrence of incidents.
• Change Management - Implement a comprehensive change management system that allows you to handle pre-approved changes and changes with complete approval cycle.
• Configuration Management Database(CMDB) - CMDB is a centralized repository that holds all the information about all the assets. CMDB also manages the relationship between the Configured Items(CIs).