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Support
containing most valuable informations
Compare Editions
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Service
Desk Plus Standard Edition |
Service
Desk Plus Professional Edition |
Service
Desk Plus Enterprise Edition |
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| Help Desk |
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| Automatic email to ticket conversion |
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| Active Directory Integration |
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| LDAP Integration |
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| Import from CSV files |
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| User Survey |
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| Complete History of Request |
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| Multi Site Support |
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| Scheduler |
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| Remote Desktop Sharing |
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| IT Help Desk Reports |
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| · Canned Reports |
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| · Customizable Reports |
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| · Query Builder |
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| · Scheduled Reports |
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| · Export as CSV, XLS & PDF |
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| Automatic Dispatch |
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| Automatic Case Routing |
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| Auto Device Discovery |
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| Notify Technicians |
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| Holidays / Operational Hours |
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| Knowledge Base |
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| Self Service Portal |
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| Asset Management |
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| Purchase Management |
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| Contracts |
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| CMDB |
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| Incident Management |
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| Custom Request Form Templates |
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| Problem Management |
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| Optional Problem Closure Rules |
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Problem Management Workflow
· Problem Analysis · Work Around & Solutions · Incidents & Problem associations |
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| Free flowing text and attachments support for Problem Recording |
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| Comprehensive Problem Reports |
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| Change Management |
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| Flash Reports |
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Support different Types of
Change
· Standard Change · Minor Change · Major Change · Significant Change |
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| Change Approval Board |
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| Approved Change Reports for scheduling |
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| Forward Schedule of Changes |
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| Change Calender for easy scheduling |
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| Change History |
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| Operating System Support |
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| · Windows |
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| · Linux |
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| Database Support | |||
| · MySQL |
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| MS SQL |
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