containing most valuable informations

       Multi-channel communications

       Complete integration with your website, including real-time site monitoring

       Sophisticated ticket tracking and management capabilities

       Workflow enhancements to streamline operations

Live Chat

Live Call (Click-to-Talk, Talk-by-PC, inbound calling)

Email Management

FAQ Knowledgebase

All channels are fully integrated for escalation and tracking purposes. For instance, visitors can escalate to a live chat from a knowledgebase article, or from a live chat to a phone conversation. And you can track all of their inquires in one place on the Web.

WIG-CARE  Contact Center provides a window into your website, letting you watch and react to visitors in real time.

       Real-time monitoring lets you assess, segment and prioritize visitors as they browse your site

       A Campaign Viewer provides real-time insight into all of the marketing activities that drive traffic to your website

       Proactive invitations let you target hot leads and invite them to chat or speak with a product specialist

       Integration with Google Analytics helps you track the ROI of WIG-CARE  Contact Center

Never frustrate a customer by misplacing their inquiry again. WIG-CARE  Contact Center’s built-in ticket management system ensures that all inquires are logged, tracked, routed and resolved.

       Create tickets for all incoming live chat, voice or email inquiries

       Link all correspondence related to a customer or issue in a single record

       Track issue status to ensure follow-up and resolution

       Schedule follow-up action items that may required to fully resolve the issue

       Hand-off or escalate issues seamlessly

WIG-CARE  Contact Center adapts to your internal workflow and processes, adding a new layer of efficiency to your operations. For instance:

       Route incoming correspondence using rules and conditions that reflect your company’s workflow and processes

       Route incoming chats, LiveCall requests and email to the operators with the right skill set to help visitors using Skill Groups