FEATURES
Account and user management:
SIP & IAX Support
Multiple Calls on one account
Account for New Phone Number
Recharge Account through IVR.
Customer management
post-pay/prepay recharge
Agent Account
Batch management
Signup(customer)
Account detail(Agent,Customer)
Caller ID Authentication
Recharge/payment online
Rate Management:
Billing Increment
PEAK & OFF-PEAK rates
Expiry of rates;
Import Rate sheet
Rate-sheet Simulator
LCR
Gateway Management:
Multiple Provider supported
Multiple gateway supported
Billing Reports and Invoice management:
CDR (Admin,Agent,Customer)
Calls Report
Profit & loss report(Admin,Agent)
Traffic Report
Search Criteria for reporting
Export report to PDF & CSV
Invoice generation
Calling Features:
PC-Phone
Device-Phone
Phone-Phone
PC-PC
Device-Device
Call Recording
Follow me through Access Number
Additional Features:
Multi language support in customer module
Multi currency support for Balance Announcement
Auto Recharge
Signup
Email activation to verify customer email address.
User Validation support for admin
Data Base backup and Restore Facility
Export data into XML or CSV
Calling card:
Pin base calling card
Pin less calling card
Gateway Supported:
Quantum
Cisco
IVR Management:
IVR prompts( balance, destination, credit time)
Customize IVR in Multilanguage
Recharge through IVR
DID Support:
DID incoming
Manage DIDs for customer with different criteria
Phone to PC
Reports