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BENEFITS

Below you can skitter through the detailed explanation of each feature:

A.    Multiple Prompts Capability

WIGWAG Autodialer offers the user an option to generate several messages for outbound communication dissemination. For instance, a piece of message can be recorded and instructed to be delivered when autodialer meet a voicemail box. Another recorded message can be broadcasted when a live person respond to the call. It can ask the called party to opt from the offered menu (by pressing a digit on their phone) to interact with your IVR or alternatively connect to an available inbound call center agent.

B.    Extensive IVR (Interactive Voice Response Integration)

WIGWAG Autodialer comes integrated with IVR (Interactive Voice Response) that allows high degree of customization and interactivity. It stimulates the called person to answer the questions or provide necessary credentials. Our autodialer systems also resolve the feasible queries or enquiries raised by the client, suppose if asked to furnish the account details and such. Many such interactions are made possible through easy IVR application generator tool kit. The entire process is quite simple wherein the user creates an IVR call flow that takes the respondents through a series of questions in a simple format in combination with necessary instructions. Like "Press 1 to know your account balance...enter your 6-digit account number followed by the Pound sign." At this stage, WIGWAG's TTS (Text-To-Speech) software can come handy. It can be used to draw the information pertaining to the account balance and play it in the form of speech to the customer.

C.    FTC Compliant (Automatic 'Opt Out' Features)

The FTC guidelines make it very important that your autodialer respects the privacy of the person and does not intrude with its campaigns when not wanted. It, therefore, necessitates the option of blocking the calls to the people who do not wish to receive any intimation from your organization. Autodialer's intrinsic opt out feature makes it even more valuable for this purpose. Autodialer by WIGWAG makes it very easy to remove unconcerned numbers from the calling list. It has an automatic 'Opt Out' option. The recipient simply needs to "Press 1". This trivial effort automatically places his/ her phone number in a 'Do Not Call' list maintained by the application. Thus, next time when your autodialer set on a calling spree it filters out all phone numbers registered in DNC file list. So, now it goes without saying that WIGWAG's autodialer complies with all the FTC regulations without any human involvement.

D.    TTS Features (Text-To-Speech)

WIGWAG's IVR dialer that is already crammed with exclusive features is further supplemented with many more. One such remarkable feature is TTS (Text-To-Speech modification) and notification system. Its new sleek design model makes it more attractive besides more user-friendly and intelligent than its counterparts. Interestingly this feature is also compatible with Microsoft® Speech API ("SAPI") that is supported by other third party TTS providers like ScanSoft®. This makes it easy for the customer to devise IVR scripts that can explore any ODBC compliant data source for the purpose of retrieval of sought information and even playing it back in speech form.

E.    Multi-Campaign Autodialer solutions

Autodialer by WIGWAG comes bedecked with another useful feature of Multi-Campaign inbound functionality. This enables it to manage almost unlimited number (800) of DNIS (Dialed Number Identification Service), along with it also registers the phone number of the called party. This enables the WIGWAG customer to design a series of inbound IVR campaigns as opposed to its competitors who have the rigidity of just one-campaign. Autodialer's additional feature of inbuilt debugger gives a secured architecture to the entire enterprise and thus securing your investment for heyday.

F.     Expandability and Flexibility

WIGWAG's autodialer software can solitarily deal with 4 to 672(DS3) phone lines under any communication protocol, whether its ISDN, PRI, E-1, T-1, digital or analog. Supporting to its off limits adjustability is total database maintenance freedom. This consecutively yields an adequate scope for clients to select their own ODBC attuned database.

G.    Pre, During & Post-Call Flows

WIGWAG autodialer system provides new-fangled features at all the stages of call flow-pre, during and post. Its new auto dialing applications allow the users to automate post-call activities such as giving print commands, revise external databases or even transmitting data to external applications like shipping terminal for printing the labels defined by the caller response code.

H.    Pre-Qualification of Calls

WIGWAG's IVR integrated autodialer software can be effectively used for improved targeted marketing. Once a caller responds, they can be made to undergo a series of questions that elicit prospect's interest. The answers can help in gauging the prospect to determine the seriousness. IVR incorporated autodialer segregate the non-serious clients and target the campaign at pre-qualified true prospects. This would save lot of time and loss of manual labor hours in approaching a true prospect through series of qualification process. It is its flexible usage and wide applications that various organizations of different interests such as banking and finance, telecommunication, mortgage, insurance, notification, political polling industries and educational institutions etc. are relying upon autodialer softwares for automating their calling process.

I.     Autodialer Software with Remote Agents

The developments in telecommunication has brought people so electronically-close that physical absence has become a redundant factor. WIGWAG with the leverage of its Autodialer software allows its technology to facilitate employees to work from home. Our various telecom products like Call Center autodialer software blended with CRM application software & computer telephony products completely support remote agents. Its ability lets the human resource to expand further allowing them to operate from home itself with equal efficiency, which would further result in economic conservation.

J.     Inbound Call Distribution and Call Recording

Our autodialer is invested with capacity much more than just auto dialing and outbound phone system. WIGWAG offer a built-in call distribution capability including an ACD and an optional IVR system, all in same package. The callers can be requested to enter their query or type of service required etc. and the autodialer would either furnish the requested details or transfer the caller to the appropriate service agent. It make easy to collect reports from our autodialers in time. It also propels a precise and well-timed inspection into your call center's modus operandi. Additionally autodialer software have the feature of recording all/ selected inbound and outbound calls, which can be used to monitor the quality or for legal purpose. WIGWAG autodialers are capable of this kind of multitasking and in this manner can infuse your call center with a renewed energy and robustness. In the process it makes your Call Center a more efficient service center.