Predictive dialer is a huge relief in present age is of fierce competition where gargantuan business conglomerates are vying with each other to deliver their best to the clients. It is an automated system that place outbound calls, monitors its frequency and forwards live answered calls to available agents.
The challenge of meeting curious expectations of clients requires utmost efficiency on part of an agent. The universal problem that confronts call centers is of dead and null interregnum between calls. The call center agents are usually mowed under the unproductive minutes frivoled over nauseating answering machines or busy signals. The process of dialing the number manually is excruciating in itself. Still if one makes 1000 calls, only 25-30% of them would turn out to be a productive tete-a-tete with a live person. In a typical scenario, 40-60% calls would be unanswered, around 10% might be answered by answering machines, faxes, models or other electronic devices, around 5% of them would be busy and the rest would face network crunch or even identified as invalid numbers.
In contemporary combative milieu where the call centers are
required to make a large number of outbound calls, the time
outflow on futile call attempts is not permissible at all and
moreover it slaps biggest threat to the company in terms of cost
efficiency. Thus, the exploration of new ways of communication
becomes indispensable. WIGWAG’s Predictive dialers can be
entrusted in good faith under such circumstances. Our miraculous
The Predictive dialers involve the agent ONLY when there is a live person on the other side or when the client requests to have a word with the live agent. This function is further superscripted with unsurpassed intelligence. Predictive Dialers don’t keep an agent locked; they can predict the availability of the agent and accordingly pass on the call. The coinage ‘Predictive dialers’ stemmed from its ability to ‘predict’ judicially when the agent would be available to take the call. It is made possible through complicated algorithms. Hence, Predictive dialers undisputedly appear as the best communication solution in large business concerns. The perpetual benefits of predictive dialers can be summarized as:
WIGWAG Predictive Dialers prudently filter out unanswered calls, engaged numbers, disconnected lines or interruption from fax machines, answering machines and similar automated services to hook up the agent only to live callers. Predictive dialer also analyze if the abandoned calls need to be contacted again or not. The Predictive dialers’ software has the acuity to envisage an idle agent and accordingly forward the call. The pause of couple of seconds that you often feel when a telemarketer answers your call is the time that the predictive dialer system takes to verify that you are a live person.
Beyond it catalyze a dramatic rise in the productive hours of the agent; it resourcefully distributes all the calls. These accomplishments are supported by statistics too, the findings of the survey clearly suggested that agent’s actual ‘working’ time prior to predictive dialers was just 20 minutes in an hour had risen considerably to 50 minutes. Thus, agents utilized 80% of the time in talking to customers! WIGWAG Predictive Dialers have the potential to rise per agent productivity by 300% to 400 % in call centers. Our Predictive Dialer software also successfully slashes the operational and marketing overheads to whooping 60%. Isn’t it amazing?
Additionally, our Predictive Dialer systems effortlessly fit into your company’s existing communication structure. The indispensable call routing logic and the contact management are all incorporated in one software package of Predictive Dialers. Thus, our software emerges as the best in the communication industry proving not only to be efficient but also cost-effective. Our Predictive dialers are further boosted with supplementary features of ease and customizability. Predictive dialers are not only easy to install but also simple to learn. Moreover our predictive dialers have the ability to integrate call recording devices too!
