Feature

Ability to send Screen Data to an external web application

Agent Connection via IPLC

Agent Connection via VoIP

Agent Reporting

Agent Screen Pop Ups (Caller Information & Scripts)

Agent Screen Pop’s (Supports 8 Dispositions)

Analog Line Support/T1/Digital/ISDN/BRI

Answering Machine Detection

Call Back Support

Call Recording (Every Call Recording)

Call Reporting

Call Transfer Capability

Channel Bank Support

Database Import Support

Dialogic MSI Support

Digital Line Support

Do Not Call List Support

Domestic & International Call Center Support

Fax Machine Detection

Inbound Call Center Support

Interactive Voice Response Support ( Customer the Call Flow)

International Call Center Support

Live Connection Detection

Manual Dialing Support

Multiple Campaign Support

Multiple Line Support

Outbound Call Center Support

Remote Agent Support

System Scheduler

Skills Based Routing

Time Zone Support

Voip Gateway Support