OVERVIEW

WIGWAG Call Management System provides the information and management tools customers need to monitor and analyze the performance of their contact center operations, showing where improvements are needed and where to take fast effective action.

Support from WIGWAG Global Services

WIGWAG Contact Center Consulting & Systems Integration provides theresources, expertise and tools needed to ensure customers properly integrate and deploy their contact center applications for optimal results. WIGWAG delivers the flexibility to select one service or an entire suite of services to match particular needs and technical expertise.For continuous, comprehensive and cost-effective coverage for Contact Center applications and solutions, Product Support Services help ensure maximum system performance, reliability and availability. It allows organizations to stay focused on core objectives while helping to ensure that their critical communications applications operate smoothly.

 

What's New With This Release

WIGWAG CMS R15 offers a new SUN platform and reduced costs for adding processing power.  It also includes a Solaris operating system refresh as well as a new version of ODBC.

Business Benefits

• Ability to, via the Microsoft Windows graphical user interface, monitor and move multiple agents easily with the use of a mouse versus a series of commands, while also giving customers the familiar look and feel and increased efficiency of the Microsoft Windows platform.
• Ability to run other PC applications while actively monitoring contact center conditions.
• Customized threshold and exception alerting, which can help contact center managers rapidly
respond to changes within the contact center.
• Utilizing existing PC and LAN environments can help reduce costs, recover desk space, leverage infrastructure investments by eliminating the need for a separate terminal, and allow users to print reports on any network printer for which the user has permissions.
• Expanded mobility, with access to the CMS from the desktop or laptop PC, within the contact center or from remote locations via dial up access or local or wide area networks (LAN/WAN).